CONSUMER DISPUTES

Consumer means any person who buys any goods or hires or avails any services for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly promised, or under any system of deferred payment when such use is made with the approval of such person, but does not include a person who obtains such goods for resale or for any commercial purpose.

Consumer Dispute means a dispute where the person against whom a complaint has been made, denies or disputes the allegations contained in the complaint.

  • "Defect" means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force under any contract, express or implied or as is claimed by the trader in any manner whatsoever in relation to any goods.
  • "Deficiency" means any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service.

Where there is Consumer Dispute in respect of defect and deficiency in-service, a person can approach consumer redressal forum and make a complaint.

Consumer Dispute includes:
  • Defect and Deficiency in any fault or quality of any Consumer Goods.
  • Defect and Deficiency in imperfection, inadequacy in the quality of any Consumer Goods.
  • Defect and Deficiency in contract.
  • Defect and Deficiency in any service.
  • Defect and Deficiency in quality of any Consumer Goods.
  • Defect and Deficiency in purity or standard of Consumer Goods.

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